Natural-Hair-Loss-Treatment
Home / Shop / CONDITIONS OF SALE

CONDITIONS OF SALE

GENERAL

The purchaser buys a high quality product meeting stringent international standards. The technical specification of the TESLABRUSH™ is fully backed by Rudert Technologies Ltd. However, the use of or the application of the product is outside the control of Rudert Technologies Ltd and is the sole responsibility of the purchaser. The TESLABRUSH™ is a natural health care product and may not be associated with any medical, diagnostic or therapeutic claims.

SHIPPING

  • Goods are shipped from Vancouver, Canada.
  • Goods are shipped within 2 business days with tracking number using sellers default shipping agent.
  • Any duties and taxes payable in the country of destination must be paid by the purchaser.
  • Purchaser’s information is secure and not disclosed to third parties.

WARRANTY

The TESLABRUSH™ comes with a one year warranty against material defects or poor workmanship. Defective devices must be returned to the seller for repairs. In such an event shipping costs not exceeding CAN$50 in total are paid by the seller. The following conditions apply:

  • The free repair service is only valid during the one year warranty period.
  •  Return authorization must be obtained from returns@newhairnewme.com prior to shipping.
  •  Repair requests without the RA number are not accepted.
  •  The package must be clearly marked with the RA number to avoid delays.
  •  The device must be shipped to the address shown below.
  •  The purchaser selects the shipping method making sure the product arrives in good condition.
  •  Damage incurred by the purchaser or during transportation is not covered by the warranty.
  •  Eligibility for the free repair service is limited to purchases made from www.newhairnewme.com
  •  Refunds for shipping costs are made through PayPal.

MONEY BACK RETURNS

The purchase price of the TESLABRUSH™ ordered from the website www.newhairnewme.com will be refunded in full plus shipping costs not exceeding CAN$50.00 in total, subject to the
following conditions:

  •  The device is returned within 30 days from date of purchase.
  •  Return authorization must be obtained from returns@newhairnewme.com prior to a return.
  •  Return requests without the RA number are not accepted.
  •  The package must be clearly marked with the RA number to avoid delays.
  •  The device must be shipped to the address shown below.
  •  The purchaser selects the shipping method making sure the product arrives in good condition.
  •  The device must be returned as new in its original packaging including all printed material.
  •  The device must be safely strapped to the internal support for protection during transport.
  •  Badly packed devices or devices damaged during transport are not eligible for a refund.
  •  The package must include either a copy of the order confirmation or a copy of the invoice.
  •  Products will be inspected prior to granting a refund.
  •  Eligibility for a full money back return is limited to purchases made from www.newhairnewme.com.
  •  Refunds are processed through PayPal using the original order information.
  •  Refund requests for refused or unclaimed deliveries will incur full shipping charges.
  •  Returned goods which do not qualify, are either returned at customer’s expense or destroyed.
  •  Returns are processed within 5 working days.
  •  The seller maintains the right to withhold part or the whole refund should there be a deviation from the above agreement.

ADDRESS FOR REPAIRS AND RETURNED GOODS                                                                                                      Rudert Technologies Ltd,  2024 Cassidy Road,  Roberts Creek, V0N 2W6 Canada