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CONDITIONS OF SALE

GENERAL

The purchaser buys a high quality product meeting stringent international standards. The technical specification of the TESLABRUSH™ is fully backed by Rudert Technologies Ltd. However, the use of or the application of the TESLABRUSH™ is outside the control of Rudert Technologies Ltd and is the sole responsibility of the purchaser. Any claim or liability resulting from the use of the TESLABRUSH™ is strictly limited to the purchase price of the device. The TESLABRUSH™ is an electrostatic device or a natural health care product and may not be associated with any medical, diagnostic or therapeutic claims. For any health issues a health care provider must be consulted.

SHIPPING

  • Goods are shipped from Vancouver, Canada.
  • Goods are shipped within 2 business days with tracking number using sellers default shipping agent.
  • Any duties and taxes payable in the country of destination must be paid by the purchaser.
  • Purchaser’s information is secure and not disclosed to third parties.

WARRANTY

The TESLABRUSH™ comes with a one year warranty against material defects or poor workmanship. Defective devices must be returned to the seller for repairs. In such an event shipping costs not exceeding CAN$50 in total are paid by the seller. The following conditions apply:

  • The free repair service is only valid during the one year warranty period.
  •  Return authorization must be obtained from returns@newhairnewme.com prior to shipping.
  •  Repair requests without the RA number are not accepted.
  •  The package must be clearly marked with the RA number to avoid delays.
  •  The device must be shipped to the address shown below.
  •  The purchaser selects the shipping method making sure the product arrives in good condition.
  •  Damage incurred by the purchaser or during transportation is not covered by the warranty.
  •  Eligibility for the free repair service is limited to purchases made from www.newhairnewme.com
  •  Refunds for shipping costs are made through PayPal.

MONEY BACK RETURNS

The purchase price of the TESLABRUSH™ ordered from the website www.newhairnewme.com will be refunded in full plus shipping costs not exceeding CAN$50.00 in total, subject to the
following conditions:

  •  The device is returned within 30 days from date of purchase.
  •  Return authorization must be obtained from returns@newhairnewme.com prior to a return.
  •  Return requests without the RA number are not accepted.
  •  The package must be clearly marked with the RA number to avoid delays.
  •  The device must be shipped to the address shown below.
  •  The purchaser selects the shipping method making sure the product arrives in good condition.
  •  The device must be returned as new in its original packaging including all printed material.
  •  The device must be safely strapped to the internal support for protection during transport.
  •  Badly packed devices or devices damaged during transport are not eligible for a refund.
  •  The package must include either a copy of the order confirmation or a copy of the invoice.
  •  Products will be inspected prior to granting a refund.
  •  Eligibility for a full money back return is limited to purchases made from www.newhairnewme.com.
  •  Refunds are processed through PayPal using the original order information.
  •  Refund requests for refused or unclaimed deliveries will incur full shipping charges.
  •  Returned goods which do not qualify, are either returned at customer’s expense or destroyed.
  •  Returns are processed within 5 working days.
  •  The seller maintains the right to withhold part or the whole refund should there be a deviation from the above agreement.

ADDRESS FOR REPAIRS AND RETURNED GOODS                                                                                                      Rudert Technologies Ltd,  2024 Cassidy Road,  Roberts Creek, V0N 2W6 Canada